1. Fik Mac Os X
  2. Mac Os Mojave
  3. Fik Mac Os Catalina
  4. Mac Os Catalina

How it works

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With two-factor authentication, only you can access your account on a trusted device or the web. When you want to sign in to a new device for the first time, you'll need to provide two pieces of information—your password and the six-digit verification code that's automatically displayed on your trusted devices or sent to your phone number. By entering the code, you're verifying that you trust the new device. For example, if you have an iPhone and are signing into your account for the first time on a newly purchased Mac, you'll be prompted to enter your password and the verification code that's automatically displayed on your iPhone.

Because your password alone is no longer enough to access your account, two-factor authentication dramatically improves the security of your Apple ID and all the personal information you store with Apple.

Once signed in, you won’t be asked for a verification code on that device again unless you sign out completely, erase the device, or need to change your password for security reasons. When you sign in on the web, you can choose to trust your browser, so you won’t be asked for a verification code the next time you sign in from that computer.

Trusted devices

A trusted device is an iPhone, iPad, or iPod touch with iOS 9 or later, or Mac with OS X El Capitan or later that you've already signed in to using two-factor authentication. It’s a device we know is yours and that can be used to verify your identity by displaying a verification code from Apple when you sign in on a different device or browser. An Apple Watch with watchOS 6 or later can receive verification codes when you sign in with your Apple ID, but cannot act as a trusted device for password resets.

Trusted phone numbers

A trusted phone number is a number that can be used to receive verification codes by text message or automated phone call. You must verify at least one trusted phone number to enroll in two-factor authentication.

You should also consider verifying an additional phone number you can access, such as a home phone, or a number used by a family member or close friend. You can use this number if you temporarily can't access your primary number or your own devices.

Verification codes

A verification code is a temporary code sent to your trusted device or phone number when you sign in to a new device or browser with your Apple ID. You can also get a verification code from Settings on your trusted device.

A verification code is different from the device passcode you enter to unlock your iPhone, iPad, or iPod touch.

Set up two-factor authentication for your Apple ID

You can follow these steps to turn on two-factor authentication on your device. Learn more about the availability of two-factor authentication.

Turn on two-factor authentication on your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name] > Password & Security.
  2. Tap Turn On Two-Factor Authentication.
  3. Tap Continue.
  4. Enter the phone number where you want to receive verification codes when you sign in. You can choose to receive the codes by text message or automated phone call.
  5. Tap Next.
  6. Enter the verification code to verify your phone number and turn on two-factor authentication.

You might be asked to answer your Apple ID security questions.

Fik Mac Os X

Turn on two-factor authentication on your Mac

  1. Choose Apple menu  > System Preferences, then click Apple ID.
  2. Click Password & Security under your name.
  3. Next to Two-Factor Authentication, click Turn On.

If you're using macOS Mojave or earlier:

  1. Choose Apple menu  > System Preferences, then click iCloud, and select Account Details.
  2. Click Security.
  3. Click Turn On Two-Factor Authentication.

Some Apple IDs created in iOS 10.3 or macOS 10.12.4 and later are protected with two-factor authentication by default. In this case, you see that two-factor authentication is already turned on.

Upgrade to two-factor authentication on the web

  1. Go to appleid.apple.com, then sign in with your Apple ID.
  2. Answer your security questions, then tap Continue.
  3. You'll see a prompt to upgrade your account security. Tap Continue.
  4. Click Upgrade Account Security.
  5. Enter the phone number where you want to receive verification codes when you sign in. You can choose to receive the codes by text message or automated phone call.
  6. Click Continue.
  7. Enter the verification code to verify your phone number and turn on two-factor authentication.

If you have an Apple ID that's not protected by two-factor authentication, some Apple web sites might ask you to update your account.

What to remember when you use two-factor authentication

Two-factor authentication significantly improves the security of your Apple ID. After you turn it on, signing into your account will require both your password and access to your trusted devices or trusted phone number. To keep your account as secure as possible and help ensure you never lose access, there are a few simple guidelines you should follow:

  • Remember your Apple ID password.
  • Use a device passcode on all your devices.
  • Keep your trusted phone number(s) up to date.
  • Keep your trusted devices physically secure.

Manage your account

You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page.

Manage your trusted phone numbers

To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. Consider verifying an additional trusted phone number other than your own phone number. If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account.

Update your trusted phone number on your Apple ID account page

  1. Go to appleid.apple.com.
  2. Sign in with your Apple ID.
  3. Go to the Security section and click Edit.

If you want to add a phone number, click Add a Trusted Phone Number and enter the phone number. Choose to verify the number with a text message or automated phone call, and click Continue. To remove a trusted phone number, click next to the phone number you want to remove.

Update your trusted phone number through account recovery

  1. Go to appleid.apple.com.
  2. Sign in with your Apple ID.
  3. Select “Didn’t get a verification code?”, then select More Options.
  4. You'll be redirected to iforgot.apple.com.
  5. Complete your account recovery request. Learn more about account recovery.

View and manage your trusted devices

You can view and manage a list of your trusted devices on iOS, macOS, and in the Devices section of your Apple ID account page.

On iOS:

  1. Go to Settings > [your name].
  2. Select a device from the list.

On macOS Catalina or later:

  1. Choose Apple menu  > System Preferences.
  2. Select Apple ID.
  3. Select a device from the sidebar.

On macOS Mojave or earlier:

  1. Choose Apple menu  > System Preferences.
  2. Select iCloud, then click Account Details.
  3. Click the Devices tab.
  4. Select a device from the list.

On the web:

  1. Go to your Apple ID account page.
  2. Sign in with your Apple ID.
  3. Go to the Devices section.

The device list shows the devices that you're currently signed in to with your Apple ID. Select a device to view device info like the model and serial number. Below that you can see other useful information, including whether or not the device is trusted and can be used to receive Apple ID verification codes.

You can also remove a trusted device by selecting Remove from Account from the device list. Removing a trusted device will ensure that it can no longer display verification codes and that access to iCloud, and other Apple services on the device, is blocked until you sign in again with two-factor authentication. If you need to find or erase your device before you remove it from your trusted device list, you can use Find My iPhone.

Generate app-specific passwords

With two-factor authentication, you need an app-specific password to sign in to your account using third-party apps or services such as email, contacts, or calendar apps not provided by Apple. Follow these steps to generate an app-specific password:

  1. Sign in to your Apple ID account page.
  2. Click Generate Password below App-Specific Passwords.
  3. Follow the steps on your screen.

After you generate your app-specific password, enter or paste it into the password field of the app as you would normally.

Frequently asked questions

Need help? You might find the answer to your question below.

What if I forget my password?

Mac Os Mojave

You can reset or change your password from your trusted device or browser when you follow these steps.

On your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name].
  2. Tap Password & Security > Change Password.
  3. Enter a new password.

On your Mac

  1. Choose Apple menu  > System Preferences, then click Apple ID.
  2. Click Password & Security, then click Change Password.

If you're using macOS Mojave or earlier:

  1. Choose Apple menu  > System Preferences, then click iCloud.
  2. Choose Account Details. If you're asked to enter your Apple ID password, click Forgot Apple ID or password and follow the onscreen instructions. You can skip the steps below.
  3. Click Security > Reset Password. Before you can reset your Apple ID password, enter the password used to unlock your Mac.

On the web

If you don't have access to an iPhone, iPad, iPod touch, or Mac, you can reset or change your password from iforgot.apple.com.

What if I can't access a trusted device or didn't receive a verification code?

If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.

If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.

If I can't sign in, how do I regain access to my account?

If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.

If you generated a recovery key, you can use your recovery key to regain access to your account instead. Learn more about using a recovery key.

Do I still need to remember any security questions?

No. With two-factor authentication, you don't need to remember any security questions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted.

Can Apple Support help me regain access to my account?

Apple Support can answer your questions about the account recovery process, but can't verify your identity or expedite the process in any way.

Fik Mac Os Catalina

What are the system requirements for two-factor authentication?

For the best experience, make sure that you meet these system requirements on all of the devices you use with your Apple ID:

  • iPhone, iPad, or iPod touch with iOS 9 and later
  • Mac with OS X El Capitan and iTunes 12.3 and later
  • Apple Watch with watchOS 2 and later
  • Apple TV HD with tvOS
  • Windows PC with iCloud for Windows 5 and iTunes 12.3.3 and later

Can Apple IDs created for children use two-factor authentication?

Yes. Any Apple ID that meets the basic system requirements can enroll in two-factor authentication. Learn more about who can use two-factor authentication.

What if I don’t recognize the location shown in my sign in notification?

When you sign in on a new device, you’ll get a notification on your other trusted devices that includes a map showing the approximate location of the new device. This is an approximate location based on the IP address the device is currently using, rather than the exact location of the device. The location shown might reflect the network you're connected to, and not your physical location.

If you know you’re the person trying to sign in but you don’t recognize the location shown, you can still tap Allow and continue signing in. However, if you ever see a notification that your Apple ID is being used to sign in on a new device and you're not the one signing in, tap Don’t Allow to block the sign in attempt.

What if I use two-factor authentication on a device running older software?

If you use two-factor authentication with devices running older OS versions—like an Apple TV (2nd or 3rd generation)—you might be asked to add your six-digit verification code to the end of your password when signing in. Get your verification code from a trusted device running iOS 9 and later or OS X El Capitan and later, or have it sent to your trusted phone number. Then type your password followed by the six-digit verification code directly into the password field.

Can I turn off two-factor authentication after I’ve turned it on?

If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information. If you recently updated your account, you can unenroll within two weeks of enrollment. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your account less secure and means that you can't use features that require higher security.

Is this different than Apple’s older two-step verification feature?

Yes. Two-factor authentication is built directly into iOS, macOS, tvOS, watchOS, and Apple’s web sites. It uses different methods to trust devices and deliver verification codes, and offers a more streamlined user experience. You need two-factor authentication to use certain features that require improved security.

If you already use two-step verification and want to update to two-factor authentication, learn how to switch to two-factor authentication. If your account isn't eligible for two-factor authentication, you can still use two-step verification to protect your information.

downloadWhy can't I download this file?

Mac Os Catalina

Solution

In recent releases of IE, Edge, Google Chrome, Firefox, and latest Citrix Workspace App clients many of the issues mentioned below have been resolved.
By default, the OS (Windows, Mac, Linux) should automatically set how to open '.ica' files when trying to launch any resource via Citrix Workspace or Citrix Storefront via the Web Store if the Citrix Workspace App is installed properly.
Confirm Citrix Workspace App is installed or use Citrix Workspace App for HTML5 ('Web Browser' option) instead.
If you continue to encounter this behavior please review the steps outlined below.

There can be a number of resolutions to the issue including but not limited to the following:

Install the Latest Version of Citrix Workspace App

Install the latest Citrix Workspace App version which can be downloaded here: Download Citrix Workspace App

Automatically Open ICA Files

When clicking on an application or desktop to launch via Citrix Workspace or Citrix Storefront on an Internet Browser (not within Citrix Workspace App) and an '.ica' file shows in the download bar on the bottom left please follow these steps to automatically open said file:
ICA file is downloaded during the process. After the ICA file is downloaded, enable the browser to open similar files automatically.
Note: Instructions below are similar for other OS's when using Google Chrome, Firefox, or Edge Browsers.

Internet Explorer:
  1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
  2. Select the resource you are trying to access - Application or Desktop
  3. You will receive a notification on the bottom of the browser to 'Open, Save, Cancel'
  4. Select the Save.
  5. The download bar will now show to 'Open, Open Folder, View Downloads',
  6. Select the drop-down list next to 'Open' and select 'Open With'
  7. Find and select 'Connection Manager'
Google Chrome:
  1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
  2. Select the resource you are trying to access - Application or Desktop
  3. Chrome will prompt a dialog box to save the '.ica' file
  4. Hit save to save it in the 'Downloads folder'
  5. On the bottom left you will see the file, click the '^' which is the drop-down list for the file in the download bar and select 'Always Open Files of This Type'
Firefox:
  1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
  2. Select the resource you are trying to access - Application or Desktop
  3. Firefox will prompt you with a dialog box to save the '.ica' file
  4. Select 'Do this automatically for files like this from now on'
  5. Select 'Open With' and click 'Browse'
  6. Select 'Connection Manager'
Edge Browser:
  1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
  2. Select the resource you are trying to access - Application or Desktop
  3. Edge automatically saves the file to the downloads folder by default
  4. On the bottom left you will see the file, click the '...' which is the drop-down list for the file in the download bar and select 'Always Open Files of This Type'

Associate .ica File Type With Citrix Connection Manager

  1. On Windows computers, go to Control Panel > Settings > Apps > Default apps > Choose default apps by file type

  2. Under Name, find .ica file type.

  3. Ensure that the current default is set to Citrix Connection Manager. If not, click Change program and choose Citrix Connection Manager.

Note: Connection Manager is the wfcrun32 file located as C:Program Files (x86)CitrixICA Clientwfcrun32.exe

Remove or Disable Third Party Browser Adware

Remove or disable any third party browser based Adware software that could be interfering with the successful launch of the ICA file. Restart the browser after removing these software and try again.

Clear the 'Do not save encrypted data to disk' Option

If you are using Internet Explorer, click Tools > Internet Options > Advanced tab and clear the option “Do not save encrypted data to disk.”. This option should be cleared because the dynamic files are stored in the Temporary Internet Files folder. When applications are clicked, a file is downloaded to the folder, then launched using MIME type. If access to the folder is disabled or not available, the process cannot occur successfully.

Below are for older Browser/Citrix Receiver Deployments:

No longer recommended to perform these steps in newer releases of Internet Browsers. Steps remain for any users not fully updated to the latest and greatest.

Add Website to Trusted Sites

Add the site to the Trusted sites list if using Internet Explorer browser using the following steps:

  1. Go to Tools > Internet Options > Security tab > Sites

  2. In the Add this website to the zone field, enter your organization's website and click Add.

  3. Repeat this for the .com, .net, .org, or .gov Web site addresses of your organization to allow the use of the ActiveX ICA client object for the launched connection to be automatically accepted.
    Note: It might be required to also add any additional subdomain.domain.com URLs to the Trusted sites list in the Security tab setting if still experiencing unwanted prompts.

Disable ActiveX Filtering (Enable ActiveX)

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor. FIK Mac OS

Configure Internet Explorer as follows to allow successful application launching:

  1. Disable ActiveX filtering feature for the Web Interface site, either by:

  • Disabling ActiveX filtering globally:
    Click Gear icon, select Safety, de-select ActiveX Filtering. Alternatively, press Alt key and click Tools menu (ActiveX filtering is enabled if a “tick” appears next to it and is disabled if the “tick” disappears).

    Or

  • Disabling ActiveX filtering for an individual site when ActiveX filtering is enabled globally:

    1. Log on to the Web Interface site and attempt to launch an application. At the end of the address bar a blue warning sign appears, indicating filtered content.

    2. Click the blue warning sign and select Turn off ActiveX Filtering.

  1. Enable ICA launch using one of the following options:

  • Add the site to the Trusted sites list: In the Security tab of Internet Options, add the Web Interface site to Trusted Sites list to allow the use of the ActiveX ICA client object for the launch.

    Or

  • Disable the MIME filter: Rename the following registry key: HKEY_CLASSES_ROOTPROTOCOLSFilterapplication/x-ica

  1. Log off and close window then restart the browser after making this change.

Enable Citrix ICA Client plugin

Configure Internet Explorer as follows to allow successful application launching:

  1. Enable Citrix ICA Client IE plugin by following the steps below:
    • Launch Internet Explorer
    • Go to Tools > Manage add-ons
    • Select Citrix ICA Client plugin and click Enable

Problem Cause

There can be a number of reasons for the issue including but not limited to:

  • The *.ica file on the client needs to be associated with Citrix Workspace App
  • Outdated Internet Browsers in use

Additional Resources

  • CTX139939 - Microsoft Internet Explorer 11 - Citrix Known Issues

  • CTX200889 - Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

  • CTX126653 – Citrix Online Plug-in for Windows with Internet Explorer 9 Support

  • Citrix Discussions - IE 11 (Website cannot find required software)

Disclaimer

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
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